DHgate helps buyers increase their purchase volume by 5 times

Purchase volume increased by 5 times

The buyer, Luis, is from the USA and has a self-owned offline store as well as several online stores.I've been buying from DHgate since 2018, and changed the color and size of the order without my acknowledgement, and it was extremely difficult to communicate with this seller and the problem was never solved. This made me very frustrated for a while and I started to lose confidence to make purchase from DHgate.



It was at this time that the Customer Success Team reached out to me, listened to my suggestions and opinions , helped me solve my problems, and helped me get the refund for the bad products I received, which made me very happy, after all, the success of the customer is the success of the platform. Meanwhile, the Customer Success team was very thoughtful in providing me with the latest market trend, recommending some hot items and quality suppliers, which helped me to expend the product selection for my business, and also made my purchase amount from $400 per order to $2000 per order now. I am very grateful to them for doing this.



I'll keep making purchases from DHgate since it has given me more confidence and I know that with my close collaboration with them, things will only become better.

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