What drives me to continue purchasing on DHgate even it has failed my expectations once?
Upload time :October 26, 2023
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John's story
Occupation: Chief operating officer
GENDER: MALE
Company: Burgerology
Buyer John Adam Falcicchio is an US buyer who runs a fastfood chain named "burger & Shake"
“Put it bluntly, some dishonest sellers disappointed me, and I lost faith in DHgate once. So I hadn’t purchased from DHgate for over three months, which contrasts sharply with the old days when I often placed large orders on your platform.”
“Luckily, CSM Team reached out to me. I shared my unpleasant purchase experiences and obstacles that impede me from purchasing again. I was surprised to know that even if the seller and I didn’t settle an agreement, I could escalate the case to Platform Dispute, and DHgate would step in. After being aware of such buyer protection policies, I felt at ease. I gained more confidence in shopping on DHgate. Besides, for the unsolved dispute, CSM also stepped in and negotiated with the seller on my behalf and settled the dispute.”
“With the super excellent service from CSM and buyer protection policies, I started regular purchases on DHagte AGAIN (approximately 50,000 US dollars per month). I understand that even if I encounter various problems in the future, I get protection from DHgate. There will be professional teams to help me work these issues out.”
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